Internal Knowledge Chatbot
Give your team instant, accurate answers from your own policies, procedures, and documents - 24/7, in plain English, with sources cited.
How much time does your team spend looking for information that already exists somewhere in your business?
What is the problem?
Every organisation accumulates knowledge - in policy documents, in shared drives, in old emails, in the heads of the three people who've been there longest. When someone needs an answer, they ask one of those three people. Or they search through folders they can't quite remember the name of. Or they just guess. None of these outcomes are good, and the cost - in time, in errors, in frustrated new starters - adds up fast.
How does AI solve this?
We build an internal AI assistant trained specifically on your organisation's documents: policies, procedures, product specs, compliance requirements, FAQs, or any other content your team needs to reference. Staff ask questions in plain English and get accurate, referenced answers - instantly, at any hour, from any device.
How does this work in practice?
1. Identify the knowledge that matters most
We work with you to identify the documents, policies, and reference materials your team consults most often - and the questions that keep interrupting your most experienced people.
2. Load and structure your knowledge
We ingest your source documents and configure the AI for your context, hierarchy, and relevance. It learns the difference between a policy and a guideline, and between what always applies and what depends on context.
3. Ask questions naturally
Team members type questions the same way they'd ask a colleague. The AI searches across all your documents and returns a clear answer, with citations pointing back to the original source.
4. Keep the knowledge current
As your documents are updated, the knowledge base updates with them. No manual FAQ maintenance, no outdated answers, no version confusion.
5. Review what people are asking
The questions your team asks reveal gaps in your documentation and training. The system surfaces patterns over time, giving you genuine insight into where your knowledge needs work.
What are the benefits for your team?
Reduce interruptions to senior staff
Stop your most experienced people from being answer-engines for questions that are already documented somewhere. They get their time back for the work that actually needs their expertise.
Support new starters from day one
New team members can self-serve answers immediately, building confidence and independence rather than waiting for someone to be available.
Ensure policy compliance
Answers come from your actual policy documents, the right version, not someone's recollection of what the policy used to say.
Available around the clock
Questions asked at 8pm get answered at 8pm. Your team's knowledge doesn't keep office hours, and neither does this.
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