Terms of Service
The terms that govern our working relationship. Clear, fair, and grounded in New Zealand law.
1. Introduction
These Terms of Service govern your engagement with AI Native Limited ("AI Native," "we," "us," or "our"), a New Zealand company providing AI transformation services. By engaging our services, you agree to be bound by these terms.
2. Service Packages
AI Native provides the following service packages:
- AI Clarity Session — Get a clear AI roadmap for your business in a focused 2-hour workshop. Walk away knowing exactly where to start. ($975 +GST).
- AI Native Programme — A collaborative partnership for organisations ready to get value from adopting AI. We'll guide your team in building their skills and confidence. ($2,475 Per month).
- AI Native Foundry — We work alongside you to design, build, and introduce practical AI solutions tailored to your business. ($3,000 Starting from, per project).
- AI Accelerator — A weekly programme designed to help busy business owners streamline their work and focus on what truly matters. ($975 p/month/person).
3. Client Responsibilities
Clients must provide accurate information relevant to the engagement, cooperate timely with AI Native personnel, secure internal approvals needed for project progression, allocate adequate resources for successful delivery, and comply with applicable laws regarding AI use and data protection.
4. Financial Terms
Monthly fees are due on the first of each month. One-time fees are due before service commencement. All invoices are payable within 14 days.
Late payments incur interest at 2% per month on overdue amounts. AI model usage costs ($5–$10 NZD per month per user) are billed separately. Pre-approved expenses are reimbursable by the client. We will provide 30 days notice for any changes to subscription fees.
5. Intellectual Property
AI Native retains ownership of all deliverables and work product. Clients receive a non-exclusive, non-transferable, perpetual licence for internal use only, granted upon full payment.
Clients retain all rights to their own data and grant AI Native the access needed for service delivery. Your data remains yours throughout and after the engagement.
6. Data Protection
AI Native implements reasonable security measures but cannot guarantee absolute protection. Clients remain responsible for their own system security and for ensuring that their data collection practices comply with applicable privacy laws. Please refer to our Privacy Policy for full details on how we handle personal information.
7. Term and Termination
The AI Native Programme has a 6-month minimum term and is renewable, with 30 days notice required to terminate. The Automation Platform operates on a monthly basis, also requiring 30 days notice to terminate. Clarity Sessions are one-time engagements. Specialised Projects have durations specified in each project agreement.
Either party may terminate for material breach if the breach remains unresolved after 14 days' written notice, or immediately upon the other party's insolvency.
8. Liability Limitations
AI Native does not guarantee specific outcomes. The success of AI adoption depends on many factors, including your internal commitment, data quality, and market conditions.
AI Native's total liability is limited to the fees paid during the prior 6 months for subscription services, or to the total project fees for one-time services.
9. Key Disclaimers
No guaranteed return on investment or specific results are promised. AI functions as a tool that augments human decision-making; it does not replace professional judgment. Issues arising from third-party services fall outside AI Native's responsibility. All services are provided "as is" with no implied warranties beyond those expressly stated in these terms.
10. Dispute Resolution
Parties must first attempt good faith negotiation for 30 days. If unresolved, the matter proceeds to mediation. Litigation is a last resort. All disputes are governed by New Zealand law and subject to the jurisdiction of New Zealand courts.
11. General Provisions
These terms constitute the entire agreement between the parties. Amendments require written consent from both parties. Clients cannot assign their rights without permission; AI Native may assign its rights in a merger or acquisition. This engagement creates an independent contractor relationship — no partnership or joint venture is formed.
Questions about these terms? Contact us at directors@ainative.nz.